Refund policy

Return & Refund Policy

Welcome to our store. We value your trust and want to provide the best shopping experience for our customers. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The product must be returned in its original packaging.
  • Proof of purchase or order number is required.
  • An unboxing video is compulsory for any claim related to damaged, missing, wrong, or defective products.

Important Notice About Unboxing Video

Customers must record a clear unboxing video from the moment the package is opened. Claims without a proper unboxing video may not be accepted.

The video should clearly show:

  • The sealed package before opening
  • Shipping label/order details
  • The condition of the product after opening

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or damaged products
  • Customized or personalized items
  • Sale or discounted items
  • Beauty/cosmetic products that have been opened or used

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days
  • The refund will be sent to your original payment method

Exchanges

We only replace items if they are defective, damaged, or incorrect. Customers must contact us within 48 hours of delivery with the required unboxing video proof.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
  • Shipping charges are non-refundable.

Order Cancellation

Orders can only be canceled within 12 hours of placing the order. Once the order has been processed or shipped, cancellation requests may not be accepted.

Contact Us

For any return or refund-related questions, contact us:

  • Email: 
  • Phone: +92 
  • Business Hours: Monday – Saturday, 10 AM – 7 PM

Thank you for shopping with us!