Return & Refund Policy

At SyfiaFlora, we carefully check and pack every order to ensure that your cosmetics reach you safely and correctly.

Due to hygiene and safety reasons, cosmetic products cannot be returned or exchanged simply because you have changed your mind, selected the wrong shade, or no longer want the product.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after receiving it.

If you receive a product that is:

• Damaged
• Defective
• Leaking
• Broken
• Different from the product you ordered

please contact us as soon as possible at syfiaflora.official@gmail.com with your order details and clear photos of the product and packaging.

After reviewing the issue, we may offer a replacement or refund, depending on the circumstances and product availability.

Non-Returnable Products

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened or used cosmetics
• Products with broken or removed seals
• Products that have been tested, applied, or swatched
• Products damaged after delivery due to misuse or improper handling
• Products returned because of a change of mind
• Products returned because the customer selected the wrong shade, color, size, or variant

All cosmetic products are non-returnable once opened or used.

Return Address

If we approve a return, we will provide instructions for sending the product back.

Return Address:
Machine Mohalla No. 2, House No. G89,
Sheesha Ground, Near Farooqiya Masjid,
Jhelum, Punjab Pakistan

Please do not send any product back without contacting us first. Unauthorized returns may not be accepted.

Refunds

If your refund is approved after inspection, we will process the refund through the applicable payment method.

For any refund-related questions, please contact us at:

Email: syfiaflora.official@gmail.com
Phone/WhatsApp: +92 344 5636030

Important Note

Customers are advised to check the product details, shade, ingredients, and other information carefully before placing an order. Individual skin reactions or dissatisfaction with the results of a cosmetic product do not automatically qualify for a return or refund.