Terms of Service

OVERVIEW

Welcome to Syfia Flora! The terms "we", "us" and "our" refer to Syfia Flora. Syfia Flora operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Syfia Flora is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our cosmetic products and services in our online store. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online store.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person or geographic region, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Syfia Flora reserves the right to accept or decline your order at its discretion. Your order is not accepted until Syfia Flora confirms acceptance.

Please review your order carefully before submitting, as Syfia Flora may be unable to accommodate cancellation requests after an order has been accepted or processed. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or refund solely in accordance with our Return & Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation.

Unless otherwise expressly stated, posted prices do not include shipping, handling, customs or import charges.

Prices posted in our online store may be different from prices offered in physical stores or other stores operated by third parties. We may offer promotions from time to time that may affect pricing and may be governed by separate terms and conditions.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store.

Syfia Flora may offer Cash on Delivery (COD) and bank payment options, depending on the options available at checkout. Customers are responsible for providing accurate billing, payment, shipping and contact information.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays caused by circumstances beyond our reasonable control. All delivery times are estimates only and are not guaranteed.

Orders are generally processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

Estimated delivery within Pakistan is generally 3–7 business days, depending on the delivery location and courier service.

We are not responsible for delays caused by shipping carriers, customs processing, weather, public holidays, unforeseen circumstances, or other events outside our control.

Once the order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Syfia Flora, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent.

Syfia Flora's name, logo, product and service names, designs, and slogans may not be used without prior written permission.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control or input over.

You acknowledge and agree that such tools are provided "as is" and "as available" without warranties, representations or conditions of any kind and without any endorsement.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.

We may also, in the future, offer new features through the Services, including new tools and resources. Such new features shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access.

If you decide to leave the Services to access third-party websites, you do so at your own risk.

We are not liable for any harm or damages related to your access of third-party websites or your purchase or use of any products, services, resources, or content on third-party websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Syfia Flora is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Syfia Flora.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Syfia Flora, including any injury, damage, or loss resulting from purchased products and services.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and third-party service providers as necessary to provide services to you.

Please review our Privacy Policy for more details about how Syfia Flora, Shopify, and our service providers handle personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant Syfia Flora permission to use, reproduce, modify, publish, distribute and display such Feedback in connection with our business and Services.

You represent that you own or have the necessary rights to any Feedback you submit and that your Feedback does not violate the rights of any third party.

You are solely responsible for the Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not use the Services:

• For any unlawful or malicious purpose.
• To violate any applicable laws or regulations.
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• To harass, abuse, insult, harm, defame, slander, intimidate, or threaten any person.
• To transmit false or misleading information.
• To transmit viruses or other malicious code.
• To reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services without permission.
• To collect or track the personal information of others without authorization.
• To engage in spam, phishing, or other fraudulent activities.
• To impersonate or attempt to impersonate another person or entity.
• To interfere with or circumvent security features of the Services.

We reserve the right to suspend, disable, or terminate access to our Services if we determine that these Terms have been violated.

SECTION 14 - AGENTS

This section applies if you use, allow, enable, or cause the deployment of an automated agent or software to access, use, or interact with our Services.

No automated agent may access or interact with our Services in a manner that violates these Terms or any applicable laws.

We may limit or restrict whether and how automated agents access, use, or interact with our Services.

SECTION 15 - TERMINATION

We may terminate or restrict your access to the Services at our discretion if you violate these Terms of Service or applicable laws.

The following sections will continue to apply following termination where applicable: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information.

EXCEPT AS EXPRESSLY STATED BY SYFIA FLORA, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE EXTENT PERMITTED BY APPLICABLE LAW.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Product results may vary between individuals. Customers should review product information and ingredients carefully before using cosmetic products.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SYFIA FLORA AND ITS SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS, EXCEPT WHERE SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Syfia Flora and its partners, service providers, employees, agents, and affiliates from claims, losses, damages, liabilities, or expenses arising from your violation of these Terms, applicable laws, or the rights of a third party.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the remaining provisions shall remain valid and enforceable.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of Syfia Flora to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies posted on our website constitute the entire agreement between you and Syfia Flora regarding your use of the Services and supersede prior agreements, communications, and proposals relating to the Services.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under these Terms without our prior written consent.

Syfia Flora may transfer or assign these Terms and its rights and obligations where permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the applicable laws of Pakistan.

Any disputes shall be subject to the applicable courts and legal jurisdiction governing Syfia Flora's business operations, to the extent permitted by law.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our Services following the posting of changes to these Terms constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Syfia Flora
Email: syfiaflora.official@gmail.com
Phone/WhatsApp: +92 445 636030
Address: Machine Mohalla No. 2, House No. G89, Sheesha Ground, Near Farooqiya Masjid, Jhelum, Pakistan
Business Type: Individual